RETURNS POLICY

Application

This Returns Policy applies to all products ("Products") purchased from Hairtech Enterprise Limited ("us, we, our").

Inspection and Notification

You must inspect the Products upon delivery. Notify us within seven (7) days of delivery of any defects, shortages, or damages. Provide us an opportunity to inspect or return the Products at your cost if required.

Defective Products

If any Products are defective, we are committed to offering a replacement, repair, or refund. We will cover reasonable return costs if applicable. Please return the Products as delivered, including all packaging, brochures, and instructions.

Return Conditions

We kindly ask that returns meet the following conditions:

• Agreed in writing.
• Returned at your cost within seven (7) days.
• Stored and used properly.
• In original condition with all packaging, brochures, and instructions.

Credit for Returns

We may accept returns for credit, subject to a handling fee of 10% of the Product's value plus delivery costs.

Your Responsibilities

Follow our instructions and warnings for Product use. We are not liable for damage or loss due to non-compliance. You indemnify us against all costs, losses, or claims arising from your or you're personnel's actions or breaches.

Limitation of Liability

We are not liable for indirect or consequential losses, including economic loss, arising from Product supply. Our liability is limited to replacement, repair, or price refund. Claims must be made within three months of becoming aware of the issue.

General

Time is essential for your obligations. We can enforce rights despite previous non-enforcement. Notices are given per the Personal Properties Securities Act 1999. You cannot assign rights; we can. We are not liable for uncontrollable events. We can issue proceedings in any court, governed by New Zealand law. Terms may be varied by notice. Invalid terms do not affect the remaining provisions. These Terms represent the entire agreement.